Tesco suffered a 16% drop in sales over the Xmas period. Why that should come as a surprise in a recession beats me but the stock market knocked £5 billion off the share value despite Tesco still making almost £4billion profit. Seems it just wasn’t enough. The new CEO of Tesco, Phil Clarke, who pockets [...]
I hate those self-service scanning machines in supermarkets. Tesco has long given up on the “two in a queue” customer service philosophy and now tries to persuade customers to use the self-service machines. From what I’ve seen these are tedious to use with various menus to search through, don’t always work, and require staff on [...]
Generally speaking the more attractive you are the more you earn (see “Take me to your leader…“). This is even true of lecturers and lawyers, professions where you might think expertise was more important, and what’s more people think you are also better at your job – an example of the “halo” effect. It’s especially [...]
Over the years I have experienced some poor customer service – and not all of it in the former soviet republics (“service without a smile”). Some of the best has been in the USA – and not the “have a good day” or “missing you already” stuff, but the fact that even in a basic [...]
I used to remember that kilometres were approximately 5/8 of a mile and that a Dollar and a Euro were 5/8 of a £ (and may yet be again). And I’m obviously not the only person who has a nostalgic fondness for those two numbers. Shopping in a grocery store in a former soviet republic [...]
